Frequently Asked Questions
Quick answers to help you better understand our services and products.
It's always ideal for the person who will use the equipment to be present during the purchase. This allows us to better assess the user's needs and adjust the equipment to their size.
However, we understand that transporting someone with reduced mobility can be difficult. For mobility aid devices, it's essential to know the user's height and weight. For other equipment, the list of required information may be longer. We invite you to contact our team before visiting the store if needed.
Some hygiene products, such as orthopedic pillows, cushions and mattresses, or bathroom adaptation devices are non-refundable. For these items, it's even more preferable for the user to be present to choose the equipment that best suits their needs, with advice from our team who can assess their condition with them.
We accept all payments in cash, by check, by debit card, and by Visa or MasterCard credit card.
For home delivery, payment can be made in cash, by check, and by Visa or MasterCard credit card.
Our business focuses on selling new equipment, backed by a warranty against any manufacturing defects.
Occasionally, a used electric vehicle may be offered for sale. The warranties covering the vehicle for its various components are then different from those of new equipment.
We take this opportunity to mention that, contrary to popular belief, adaptive equipment is offered at very affordable prices. It's possible to find equipment that meets your needs well without spending exorbitant amounts.
However, if your need is temporary, we offer rental services.
We offer delivery service. Assigning specific areas to certain days of the week allows us to provide fast service.
We also offer electric bed moving service, with uninstallation and reinstallation.
Additionally, we offer equipment pickup service at home for repairs.
We invite you to contact our team to learn about our different rates based on your needs.
We offer rental service, without upfront deposit, on a wide variety of mobility aids and home maintenance products. We invite you to contact our team to learn about our rental rates, renewal terms, and transportation fees for delivery and pickup of equipment if needed.
This is incorrect. While many products sold in our store are exempt, meaning completely tax-free, such as mobility aids or bathroom adaptation items, others such as lift chairs are only tax-exempt upon presentation of a medical prescription.
Some other products, particularly dressing aids or daily living aids remain taxable.
To learn more, we invite you to consult the government portal on tax-exempt or exempt products and services.
Each insurance company has its own coverage conditions. We invite you to contact your insurance broker to learn more about their policies.
However, we can provide you with an official quote that you can submit to your insurance company to find out if they cover, partially or fully, the purchase of adaptive equipment.
The invoices we provide for each transaction are detailed enough to be included in your next tax return, and most of the equipment we distribute can indeed be deducted. Attaching a medical prescription to your income tax return always facilitates the deduction of such purchases.
We invite you to contact the person responsible for processing your tax return to find out the deductible amounts for your personal situation.
Yes, we offer repair service at our workshop located on site at 275, boul. Curé-Poirier West, in Longueuil, by appointment, for all equipment we support.
Some equipment purchased from other stores has mechanics or an electronic system that differs from the equipment we distribute. Since we don't have access to parts from our suppliers to repair these devices, we prefer not to commit to repairing equipment we don't support. We will do our best to refer you to a store that supports your device if needed.
Check with our team to see if your device is supported by Équipements Adaptés MCL Inc.
We ask all our customers to make an appointment with our repair service for any maintenance or repairs on their equipment. This allows us to continue offering fast and complete service to each of our customers by processing cases in order of arrival.
Some minor repairs take very little time to complete. By making an appointment with our service, you'll ensure having a technician entirely at your disposal when you come to the store.
We strive to offer you an appointment as quickly as possible, at your best convenience, within five business days of your call. An estimate will then be provided, along with the time needed for equipment repair, which may vary depending on the work required and parts to order when applicable.
The repair workshop hours are Monday to Friday, 9:30 AM to 4:30 PM, by appointment.
Our delivery team is trained to provide minor repair services at home. When making your request, it's essential to provide the following information:
- The brand and model of your device
- The serial number of your device
- The nature of the damage to your device
For major repairs, it will be necessary for our delivery team to pick up your device so repairs can be done in the workshop.
If the information provided is insufficient to diagnose your device's issue, it will be picked up so our workshop technician can evaluate it.
Given the size of some devices, such as electric beds and lift chairs, we exclusively perform home repairs for these specific items whenever possible. It remains essential to provide the required information when making your request to allow us to offer optimal service. More than one visit may be needed if we have to order certain parts from our supplier.
Check with our team about home repair fees and equipment transportation rates.