It's always ideal for the person who will use the equipment to be present during the purchase. This allows us to better assess the user's needs and adjust the equipment to their size.

However, we understand that transporting someone with reduced mobility can be difficult. For mobility aid devices, it's essential to know the user's height and weight. For other equipment, the list of required information may be longer. We invite you to contact our team before visiting the store if needed.

Some hygiene products, such as orthopedic pillows, cushions and mattresses, or bathroom adaptation devices are non-refundable. For these items, it's even more preferable for the user to be present to choose the equipment that best suits their needs, with advice from our team who can assess their condition with them.

We accept all payments in cash, by check, by debit card, and by Visa or MasterCard credit card.

For home delivery, payment can be made in cash, by check, and by Visa or MasterCard credit card.

We offer delivery service. Assigning specific areas to certain days of the week allows us to provide fast service.

We also offer electric bed moving service, with uninstallation and reinstallation.

Additionally, we offer equipment pickup service at home for repairs.

We invite you to contact our team to learn about our different rates based on your needs.

Each insurance company has its own coverage conditions. We invite you to contact your insurance broker to learn more about their policies.

However, we can provide you with an official quote that you can submit to your insurance company to find out if they cover, partially or fully, the purchase of adaptive equipment.